Shipping policy

Calice Chocolatier Shipping Policy

Shipping Locations

At Calice Chocolatier, we currently offer shipping within Lebanon, specifically in the Beirut Governorate. We also provide shipping to other regions in Lebanon based on order quantities and delivery schedules. For orders outside Beirut Governorate, we will contact you to confirm the delivery details.

Shipping Methods and Carriers

We offer Expedited and Express shipping methods within business hours (8 AM - 6 PM). If an order is placed after business hours, shipping may be postponed to the next business day or delayed. In such cases, we will make sure to contact you to confirm the delivery schedule.

Our deliveries are handled by a trusted local third-party delivery service to ensure your chocolates arrive fresh and on time.

Shipping Costs

  • Beirut Governorate: We offer free delivery within the Beirut Governorate for orders above $25.
  • Other Regions in Lebanon: Shipping is on a case-by-case basis depending on the order details and delivery location. We will contact you to confirm the specifics.

Processing Time

Orders are processed as quickly as possible, typically within 1 hour of placing the order. In case of any delays due to stock availability, we will contact you immediately to inform you of the situation.

Estimated Delivery Times

  • Beirut Governorate: Orders are typically delivered within 1 hour of being processed.
  • Other Regions in Lebanon: Delivery times may vary based on location and will be confirmed when we contact you.

Order Tracking

While we do not provide automatic tracking information, you can contact us directly to inquire about the status of your order.

Shipping Restrictions

We currently do not have any shipping restrictions on our products.

Handling of Shipping Issues

In the unlikely event that your package is lost, damaged, or delayed, please contact us immediately. We are committed to ensuring your satisfaction and will make sure to compensate you appropriately for any issues that arise with your shipment.

Contact Information

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us:

Email: CustomerSupport@CaliceChocolatier.com
Phone: +961 1 361 445